Discover Klaviyo Reviews: A new Klaviyo feature to supercharge the effectiveness of your marketing campaigns by storing all customer data in one single platform.
As a business owner, there is so much information you need to keep track of, from sales figures to customer feedback. You might have stockpiled data on different platforms, making it complicated to analyse how your message is performing for your target audience.
Using multiple platforms to manage your customer journey might result in double sends, confusing branding and poor mobile performance, which are all valid reasons for shoppers to leave a 1-star review about their experience with your business.
However, trying to consolidate everything into one place can also be overwhelming.
You need a solution that allows you to provide a cohesively branded journey for customers with timely follow-ups and zero hassle.
That’s where the new Klaviyo Reviews feature comes in.
Since 93% of shoppers search for product reviews before placing an order, Klaviyo has launched its Reviews feature, offering a powerful tool to gather and manage all your customer’s review data in one place.
Klaviyo Reviews is currently available for Shopify or Shopify Plus users, so you can take advantage of it today!
Benefits of Klaviyo Reviews
- Consistent Design. Klaviyo Reviews allow you to use your current email templates, ensuring that each message you send is compatible with your brand—create on-brand experiences by matching fonts and colours with the rest of your website.
- Collect reviews and customer data on one platform. All information is stored at profile level so that you can personalise and target each customer according to their level of engagement with your brand.
- Automate sending your review requests by adding them to your email and SMS flows. This ensures you will always send the right message at the perfect time.
- Direct negative reviews to support. Provide a smooth customer experience even if issues arise by allowing users to get a support ticket.
- Display and easily manage your product reviews and highlight them on your Shopify store.
As we’ve already mentioned, one of the best things about Klaviyo Reviews is how it allows you to personalise product recommendations to customers by segmenting based on your review data. This means you can send review requests only to customers with confirmed deliveries.
Another benefit is you can also reward 5-star reviewers with unique coupons to foster engagement and fine-tune your strategy using their own data to show them relevant offers.
Building Trust Through Klaviyo Reviews
When it comes to e-Commerce, it’s all about building shopper confidence, and that’s where Klaviyo Reviews shines.
Gathering insights from custom questions is another fantastic feature of Klaviyo Reviews. You can use these insights to create segments, trigger flows, and personalise messages.
You can showcase your best review quotes and star ratings in emails or on your website, ensuring that shoppers are presented with reviews from genuine buyers.
Of course, keeping shoppers informed and answering their questions directly on your website is crucial. With Klaviyo Reviews, you can allow shoppers to search and filter reviews on your website. This means they can find the information they need quickly and easily.
If you’re a Shopify or Shopify Plus user, you owe it to yourself to check out Klaviyo Reviews. It’s a powerful tool that can help you gather data in one place, increasing retention and customer lifetime value. Say goodbye to siloed data and save time by having your marketing data and messaging in one consolidated tech stack.
Maximising the effectiveness of customer reviews is crucial for any business. Our Klaviyo Experts are here to assist you in optimising the impact of your customer reviews. We will guide you every step of the way to ensure you receive the utmost benefit from your valuable customer feedback and take your business to the next level.
Ready to learn more about how Klaviyo Reviews can work for your business?
Remember – Klaviyo reviews are currently available to Shopify and Shopify Plus users.